The Help Desk Analyst II will support all users in the HSL community. Duties will include the installation, repair, and maintenance of PCs, printers, and other devices; maintenance of hardware inventory and service log; software installation; user support for Windows, Microsoft Office, e-mail and network resources; diagnose and repair network and telecommunication connectivity issues. The analyst will be required to travel locally to support the HSL community.
Required to lift computer equipment up to 50 pounds. Local travel required.
KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED:
Valid driver’s license required. One must be willing to travel to several local HSL sites.