Hebrew SeniorLife

  • Help Desk Analyst

    Job Locations US-MA-Roslindale
    Job ID
    IT/Health Information
  • Overview

    The Help Desk Analyst II will support all users in the HSL community. Duties will include the installation, repair, and maintenance of PCs, printers, and other devices;  maintenance of hardware inventory and service log; software installation; user support for Windows, Microsoft Office, e-mail and network resources;  diagnose and repair network and telecommunication connectivity issues.   The analyst will be required to travel locally to support the HSL community.


    • Deploy, maintain, repair, and upgrade PCs, laptops, thin clients, printers, and handheld devices.
    • Install and support a variety of Citrix devices within a growing Xenapp and Xendesktop infrastructure
    • Identify and repair network connectivity issues within a Cisco infrastructure wired/wireless environment
    • Perform network and phone cabling.
    • Maintain documentation and hardware inventory using Lansweeper
    • Maintain user accounts and network shares for all Active Directory users
    • Perform diversified duties to provide hardware and software support to Corporate AD users under the direction of the Helpdesk Supervisor.
    • Maintain an in-depth knowledge of Citrix Virtualization,Windows and Microsoft Office
    • Respond to requests for information or assistance from users of varying skill levels, assessing priorities and seeking direction as appropriate. As a support analyst you will be required to train staff in the use of new equipment, software upgrades, etc.
    • Keep abreast of current knowledge and new developments in the field of information systems to promote professional growth in knowledge and skills.
    • Attend in-service and other meetings as required. Participate on committees as directed/requested.
    • Perform other related duties as required or directed
    • Adhere to and reinforce help desk policies on a day-to-day basis





    Required to lift computer equipment up to 50 pounds. Local travel required.




    • Bachelor degree in Computer Science or 2 to 4 years of relevant education/experience in computer technology with progressively responsible experience in field of computer services.
    • Working knowledge of personal computer hardware and peripherals.
    • Working knowledge of switches, cabling, and TCP/IP.
    • Must be proficient with Microsoft Windows 7 and Office 2007-2013.
    • Must have excellent customer support skills.
    • Experience with telecommunications equipment and voice-mail systems a plus.
    • Additional experience in any of the following areas a plus: Active Directory, Outlook, Citrix, MDT, BackupExec, McAfee, Meditech, Firewalls, VPN, Zoom, Various wireless technologies including and not limited to Apple and Android devices.


    Valid driver’s license required.  One must be willing to travel to several local HSL sites.


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