Hebrew SeniorLife

  • Process Improvement Project Specialist

    Job Locations US-MA-Roslindale
    Job ID
  • Overview

    Process improvement at Hebrew SeniorLife focuses on waste reduction and elimination of non-value add tasks to free up resources to advance our mission. For us, process improvement is more than tools and methodologies. It’s the creation of an environment in which all employees are engaged as participants in problem solving.


    This position will be a key member of the Process Improvement team and will work closely with business leaders across the organization to deliver Lean-Six Sigma training, facilitate process improvement projects, and coach leaders on the creation of an environment favorable for process improvement.


    Core Competencies:
    • Superb analytical skills – ability to lead data analytics, reporting, data manipulation
    • Strong customer service orientation
    • Ability to influence and negotiate without authority
    • Demonstrated ability to autonomously drive and manage multiple projects simultaneously
    • Comfortable with ambiguity and a matrixed environment

    Position Responsibilities:

    • Build trust with HSL leaders and project teams while asking them to challenge the status quo and identify areas of improvement
    • Lead using lean leadership skills
    • Coach other leaders to use lean leadership skills
    • Facilitate and educate process improvement teams as assigned using DMAIC methodology and Lean principles and tools. In close partnership with project leadership (sponsors and business leads) and project teams the Project Specialist will:
    • Assist in developing project proposals and charters
    • Facilitate process mapping sessions with project teams
    • Aid teams in determining metrics, developing and executing data collection strategies, and conducting data analysis
    • Analyze issues and work to identify root causes
    • Assist with definition and evaluation of potential solutions
    • Guide development of improvement implementation plans and control plans
    • Ensure cross-functional alignment and resource allocation is appropriate for successful completion
    • Identify, communicate, and pro-actively manage project risks in partnership with project leaders and sponsors
    • Assume administrative tasks as required (scheduling, activity tracking, meeting summaries, follow-up) to drive projects to completion
    • Communicate project status updates and results in a concise and meaningful manner
    • Deliver training on Lean-Six Sigma tools and techniques
    • Coach individuals and teams to understand and apply process improvement tools and techniques
    • Participate in data collection as needed to demonstrate value of ongoing and completed process improvement projects
    • Manage essential marketing and administrative functions for the Process Improvement department as requested



    • BA/BS required
    • 2-4 years of process improvement experience
    • Ability to build effective working relationships with all levels of staff and management
    • Excellent written, oral, and presentation skills with the ability to communicate effectively to all levels of staff and management
    • Experience in both application and facilitation of Lean-Six Sigma methodologies with a passion for improving quality and reducing waste
    • Advanced knowledge of PowerPoint and Excel
    • Lean Six Sigma Green Belt certification preferred
    • Project Management experience a plus


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