Personal Assistance Oversight
- Assist PA Director with creating, monitoring, and managing maximal operational efficiency of scheduling process, data entry and data integrity, payroll, billing, statistics, reporting; responsible for implementation and ongoing management of telephony solution.
- Assist PA Director and Finance Director with planning and development of operating budget, operate program according to budgetary guidelines.
- Continuously evaluate and improve processes, systems, and work flows; oversee Personal Assistance participation in agency wide quality improvement efforts.
- Supervise area coordinators, Compliance Clerk/ Administrative Assistant, and field supervisors RN’s.
- Assist PA Director/Finance Director analyze overtime and travel time on an ongoing basis and monitor rates of pay, rates of reimbursement, visit cost.
- Look for opportunities to collaborate with other home based, community programs, and other programs throughout the Hebrew SeniorLife network
- Establish and maintain relationships with ASAP’s; keep updated on latest state/EOEA regulations; maintain membership and involvement with Home Care Aide Council.
- Ensure compliance with external regulations, contracts, agency policies, and procedures.
- Perform field visits to ensure that clients are receiving the appropriate level of care; make field visits to promote customer service and maintain a presence in service delivery sites. Identify opportunities and participate in program development with service sites and ASAP's
- Responds to all client complaints/concerns; reports client changes/Issues to ASAP case manager.
- Performs individual client visits as necessary to investigate complaints.
- Liaison to DPH for reportable cases
- Ensure that trainings, orientations, in-services, are relevant to the work and congruent with latest agency policies.
- Ensures that accurate employee records are maintained and audit-ready.
- Ensures that appropriate documentation is maintained to defend unemployment claims.
- Provide quarterly worker field supervision and more as determined necessary
- Develop and present educational units to meet regulatory expectations
- Partner with ASAP Case Managers to understand expectations and evolving needs and respond with program development
- Promote safe, high quality care through partnership with the HSL Continuum of Services
- Foster collaborative relationships with community based providers and agencies to facilitate care to elders.
- Serve as a role model and mentor.
- Provide formal and informal educational opportunities for the workers on current aspects of care to elders.
- Offer patient and family/caregiver resource education as requested
- Acts as resource on questions related to ASAP relationships and access to services
- Document patient visits according to policy (typically within the same day) using the appropriate medical record system.
- Participate in quality assessment activities, including but not limited to: record review, and revision of policies and procedures.
- Serves on appropriate committees; participates in staff meetings.
- Enhances professional growth and self-development through participation in professional activities, in-service programs, and workshops.