Position Summary: The education program coordinator is an integral member of the Professional Development Team and often the first point of contact for students and staff. Perform clerical and administrative duties associated with daily program operations. Provide administrative support to Director of Professional Practice and department. Arrange meetings, and program events and reconcile program expenses. Prepare operational reports for accrediting organizations, and administration. Purchasing and management of supplies, greeting students and visitors, answering telephone inquiries, and manage secure program filings. Assist with scheduling of assignments. Play a pivotal role in facilitating educational pathways and ensuring seamless collaboration between departments and schools. This role involves coordinating various aspects of education programs, supporting the training of additional pathways, and maintaining effective communication among different stakeholders. Other duties as assigned.

Core Competencies:

• Proficiency in the use of Windows based PC system, a range of software packages, including Microsoft Word, Excel, Outlook and PowerPoint, Adobe Acrobat Professional and Adobe Captivate is required
• Demonstrates strong project management skills.
• Manages all educational programming data and develops databases to provide accurate reports
• Attends conferences and webinars, reviews industry materials, collaborates with peers from other facilities and makes recommendations for updated technology and processes to optimize HSL learning activities
• Prioritizes and manages multiple complex projects that are broad in scope.
• Creates necessary processes and efficiencies to better handle workflow for departmental and intradepartmental work flow
• Ability to ensure high administrative and service quality
• Ability to define issues, interpret data and define options
• Strong ability to give clear direction and sequence information verbally so others can follow and understand
• Strong ability to provide clarification and feedback
• Ability to manage group dynamics and work styles across departments
• Ability to write and speak effectively, clearly, concisely and professionally

Position Responsibilities:

• Foster effective communication and collaboration between Hebrew SeniorLife and outside organizations.
• Serve as a liaison between various teams, internal and external partners to ensure the successful implementation of education initiatives.

Education Program Coordination:

• Assist in the development and coordination of educational programs and initiatives within Professional Development and other departments
• Monitor program timelines and milestones, ensuring that programs are executed according to plan.

Training and Pathway Development:

• Work closely with educational partners to facilitate the training of additional pathways and career development opportunities.
• Identify and recommend improvements to training materials and curriculum based on employer input.

Data Management:

• Maintain accurate and up-to-date records of education-related activities, including enrollment data, program metrics, and participant feedback from training partners.

Stakeholder Engagement:

• Engage with students, educators, and relevant external partners to gather feedback and insights for program enhancements as needed.
• Provide guidance and support to students and partners regarding educational opportunities and requirements.

Resource Management:

• Assist in the allocation and management of resources, including budgets and Resource Management.
• Complete required annual trainings on a timely basis.

Qualifications

• Bachelor’s degree preferred.
• Knowledge of administrative methods and procedures and secretarial/clerical skills required.
• Position requires at least 1 year of experience in an administrative support role. Must have exceptional computer skills (MS Office, Word, PowerPoint, and Excel).
• Must have self-starter, strong interpersonal, organizational, communication, and customer service skills with good work ethics.
• Must be able to multi-task and must be detailed oriented. Exercise good judgment in the analysis of facts and circumstances surrounding individual problems and in determining action to be taken within limits of standard/accepted practice
• Demonstrate proficiency in the use of scheduling/communications/word processing, spreadsheets and serve as “super-user” in Roslindale
• Complete projects with high quality in timely manner
• Present with professional demeanor and ability to communicate with executives, residents and families appropriately.