Hebrew SeniorLife

  • Vitalize 360 Coach/Resident Services Coordinator

    Job Locations US-MA-Revere
    Job ID
    Social Services
  • Overview

    Part Time Vitalize 360 Coach / Resident Services Coordinator

    8 hours / week


    The Vitalize 360 Coach/Resident Services Coordinator works under the direction of the Director of Community Life at the Jack Satter House acting as a “coach” for residents participating in Hebrew SeniorLife’s Vitalize 360 Program and as a “service coordinator” for residents seeking assistance with a wide range of needs.


    The primary role of a Resident Services Coordinator (RSC) is to effectively assist residents that have requested support in enhancing the quality of their daily lives. The RSC provides residents with information about and access to local services and resources that can assist them in pursuing opportunities and achieving life’s objectives and to live independently and safely as long as possible.  The RSC provides practical support for the Director of Community Life and the team, supporting the creation and implementation of programming throughout the Jack Satter House community.


    The Vitalize 360 Coach will embrace the senior coaching philosophy that empowers individuals to live a full and vibrant life. Through an engaging relationship between coach and resident, individuals are encouraged to live their best life.  The coach and resident establish a meaningful rapport through conversations built on trust, honesty and positive regard.  Through this collaboration, the coach supports the resident in dialogue toward the development of a fulfilling “Vitalize Plan”.  The plan includes goals which can incorporate the various dimensions of wellness including: physical, spiritual, emotional, intellectual and social.


    The Vitalize 360 Coach provides senior coaching, with an emphasis on goal setting, communication and follow-up. The foundation of the Vitalize 360 Program is the Collage Assessment, a scientific and evidence based tool that assesses one’s wellness, health and quality of life including one’s physical capability, activities, and the social interests.  The Vitalize 360 Coach is supported by a multi-disciplinary team of professionals that meet and communicate with the coach on a regular basis.


    Vitalize 360 Coach Responsibilities:

    • Utilize the senior coaching model to assess needs and aspirations, and guide residents in creating a meaningful Vitalize Plan:
      • Support residents in creating a meaningful Vitalize Plan
      • Conduct first Vitalize 360 interview for existing and new residents
      • Provide residents ongoing coaching, as needed
      • Conduct annual Vitalize 360 interview/ Vitalize Plan creation
    • Achieve the annual participation goal set by the Executive Director & Director of Community Life
    • Attend interdisciplinary team meetings to support residents in achieving their goals.
    • Attend regional Vitalize meetings on and off site. team member roles
    • Enter the Vitalize 360 Assessments into the Collage database
    • Serve as an engaged member on the Vitalize 360 Interdisciplinary team.


    Resident Services Coordinator Position Responsibilities:

    • Welcomes new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings and the RSC role in providing information and support in assisting residents interested in accessing local service resources.
    • Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance. Document these efforts.
    • Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them to develop life goals and encourage them in taking the steps to achieve self-sufficiency.
    • Develop collaborative and trusting relationship with tenants, families and staff. Work efficiently and in a proactive manner as a team player.
    • Document all contacts with residents and family members in the HUD annual report.  


    Knowledge and Skills

    • Must have ability to communicate with tenants, families and staff in a manner that conveys respect, caring and sensitivity. Principles and practices of social work as applied to senior and disabled populations.
    • Knowledge of medical, psychological, educational, social services and community resources.
    • Ability to recognize signs and symptoms of mental illness and diseases which cause memory loss: family dynamics and human behavior related to the aging process.
    • Cultural influences on behavior in a multicultural community.
    • Ability to work independently and as part of a team.
    • Strong skills with standard software packages and ability to learn new and updated software.


    • Bachelor’s degree preferably with a specialization in Geriatric Social work
    • Minimum 2-5 years of work experience
    • Exceptional organization, customer service, teamwork, communication and interpersonal skills required.
    • Knowledge of aging and disability issues a plus.
    • Computer proficiency, i.e. ability to use MS Word, PowerPoint and Excel preferred


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