Hebrew SeniorLife

  • Director, Housekeeping

    Job Locations US-MA-Dedham
    Job ID
    Environmental Services
  • Overview

    Join a great group of people, and connect with a warm and caring community. NewBridge on the Charles in Dedham, MA is an innovative multigenerational community within a beautiful 162-acre campus, which offers independent cottages and villas, 256 independent senior supportive housing units, assisted living, memory-assisted living, a 266-bed medical facility, and rehabilitation and long-term care services. 


    The Director of Housekeeping is responsible for the management, operation and service of NewBridge on the Charles housekeeping functions.  The housekeeping, custodial and grounds operations will be maintained in accordance with local, state and federal laws and regulations.  The position requires superior people skills to handle colleagues, residents and other guests of NewBridge.  The Director of Housekeeping must be able to handle stressful situations skillfully.  She/He will manage and direct the housekeeping staff as necessary to provide a living environment that promotes NewBridge’s mission of supporting elders to remain independent and active.


    • Participate in community-based committees and meetings as requested.
    • Participate in industry-related meetings and organizations as necessary.
    • Resolve problems by addressing requests of the NewBridge team members and solving the issues.
    • Maintain MSDS sheets for all chemicals
    • Support all departments by maintaining the optimal community cleanliness.
    • Maintain a clean and sanitary work area
    • Work within the established safety guidelines; actively promotes safety within the department.
    • Manage the required equipment and tools properly; trains staff accordingly on the operation of all relevant equipment.
    • Follow the rules as set by the NBOC Employee Handbook
    • Commit to the organization’s core values of respect, dignity and empowerment.
    • Be available to build trusting relationships with the residents, team members and colleagues.
    • Manage the day-to-day operation of NewBridge Housekeeping department.
    • Author, execute and manage compliance to procedural manuals for housekeeping operations
    • Plan, budget, and control inventory for all housekeeping functions.
    • Hire, train, manage and mentor the housekeeping staff.
    • Oversee schedules, timesheets and payroll for the department
    • With the Director of Facilities, establishes and maintains all cleanliness standards at NewBridge.
    • Participate on HSL’s management staff activities, representing NewBridge on the Charles during strategy and operations discussions
    • Listen attentively; speak respectfully. Promote an “emotional” connection.
    • Commit to providing the highest quality of preparation and presentation
    • Commit to having a “can-do” service mentality
    • Accept responsibility for all tasks assigned
    • Follow all work and safety rules
    • Commit to making contributions to fellow team members as needed
    • Accept changes in working venue, schedule, or tasks assigned


    • Bachelor’s degree or equivalent experience preferred.
    • Minimum of five years direct managerial experience in a large multi-purpose campus such as a hospital, hotel, senior living facility, college, or mall required.

    • Proficiency to write procedure manuals; to create and write reports and business correspondence.
    • Understand and respond using the English language for basic requests
    • Must be able to effectively present information, and respond to questions from groups of managers, residents and the general public.
    • Ability to strategically plan and articulate vision. Ability to make presentations to professionals.
    • Comfort in working with traditional business software.
    • Experience in working with a diverse population.
    • Knowledge on handling and resolving requests and concerns

    • Computer literacy required; experience with databases, Windows, Word, Excel, and databases.



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