Concierge

Location US-MA-Canton
Job ID 2024-2393
Category
Administration Support
Position Type
Per Diem

Overview

Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they in ours as well. These life-changing connections give our work meaning and fuel our desire to advance our potential. To be all that we can be. At Hebrew SeniorLife, that’s uniquely possible. Because here we’re supported to always keep growing. And as we do, so does our collective impact.

 

Our benefits include:

• Excellent medical and dental benefits, available on your first day for positions over 24 hours/week
• A 403b retirement plan open to all employees, including per diems
• Generous paid time off
• On-site health and wellness programming
• Tuition reimbursement and scholarships
• An employee recognition program

 

 

Responsibilities

  • Greet residents and guests
  • Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently
  • Uses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged thefts
  • Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL
  • Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders
  • Uses two way radio to communicate with various nursing, maintenance and administration staff
  • Uses computer for E-Clinical information and various administration duties received by residents and other staff
  • Log keys in and out
  • Account for residents using the daily census and flipper sheets
  • Handle maintenance and housekeeping requests
  • Log in packages and notify residents
  • Update the daily resident census
  • Keep front desk area clean and organized
  • Apply postage and transmit fax messages for staff and residents
  • Assist residents with proper procedure for sending out dry cleaning
  • Anticipates and meets the needs of the residents
  • Schedule resident IT appointments & submit monthly log to ED
  • Reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned

Required Qualifications

  • Good communication skills
  • Basic knowledge of computers and other small office equipment
  • Previous concierge/receptionist experience preferred. First Aid or medical training a plus
  • Superior customer service skills
  • Excellent organizational and communication skills and exceptional telephone etiquette
  • Professional appearance and demeanor
  • Flexibility to work varied shifts (when needed), including weekends and holidays
  • Proficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference rooms
  • High School diploma or equivalent

Preferred Qualifications

  • Being neat, clean and wearing professional attire is required
  • At times a fast paced environment
  • Spends much of the time communicating with residents and their families by phone or in person
  • Extended periods of sitting and talking on the telephone
  • Subject to frequent interruptions
  • Subject to emergency situations
  • Works in a clean, well-lighted, well-ventilated area
  • Strong perfumes/aftershaves are prohibited
  • Shifts vary

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