Hebrew SeniorLife

  • Concierge

    Job Locations US-MA-Dedham
    Job ID
    2018-2362
    Category
    Support Services
  • Overview

     

    If you have a passion for working with seniors, and enjoy helping people and providing superior customer service, this is a great role for you!  

     

    We are currently looking for a Concierge to handle all service requests from the residents. She/he will be the point person for receiving, logging, solving, and providing confirmation upon completion. The position requires superior people skills to handle colleagues, residents and other guests of NewBridge. This person must be able to handle stressful situations skillfully. This person will also be responsible for assisting with monthly member billing, such as data entry, spreadsheet maintenance, and attention to detail ensuring accuracy of statements. The position requires superior computer skills.

     

    The schedule is Monday through Friday, 8:00am to 4:30pm.

    Responsibilities

    • Receives all resident related requests in person, by telephone, and/or email in the following areas: trip and program reservations, requests for: engineering, IT, housekeeping, transportation requests for medical appointments, guest house reservations, and meeting space requests from residents and HSL employees.
    • Keeps track of all requests via help desk software (Building Engines).
    • Graciously receives complaints and concerns. Acts to correct issues by making requests of others.
    • Solves resident issues and/or arranges solutions with other departments, and provides follow up confirmation and/or status of requests.
    • Manages all rapid notification calls and emails for residents and staff.
    • Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently
    • Anticipates and meets the needs of the residents
    • Reserve conference rooms through Meeting Planner & Microsoft Outlook and perform other clerical duties as assigned
    • Coordinates trip lists, any change requests in coordination with Community Life and Transportation departments.
    • Assists residents with copy and fax requests.
    • Arranges for services outside of the community, such as restaurant reservations, concert tickets, etc.
    • Handles special projects, including the creation and/or maintenance of spreadsheets, lists, and databases, and conducts research as requested.
    • Log in packages and notify residents (Mailman/Shipping)
    • Assist residents with proper procedure for sending out dry cleaning
    • Coordinate with residents regarding their request such as birthday night invitations, ordering supplies for library (books/movies/etc.)
    • Orders office supplies as needed
    • Create library fund letters
    • Handle the appreciation fund
    • Create resident member handbooks
    • Managing Guest House Reservations 
    • Coordinate billing process with Housekeeping, Facilities, Security, and Transportation for resident’s additional billable services.
    • Assist in maintaining resident billing spreadsheets.
    • Help generate and distribute monthly statements in a timely manner.

    Qualifications

    • Compassion for and desire to work with seniors
    • Advanced computer skills with Windows, Word, Power Point, and Excel.
    • Superior customer service skills
    • Excellent organizational and communication skills and exceptional telephone etiquette
    • Excellent problem solving skills; uses good judgment and patience during emergencies and stressful situations
    • Maintains confidentiality and privacy of the residents
    • Professional appearance and demeanor
    • Previous concierge/receptionist experience preferred.
    • High School diploma or equivalent

     

     

    Working Conditions and Physical Requirements:

    • Be neat, clean and wearing professional attire is required
    • Have the ability to work in a fast paced environment
    • Spend much of the time communicating with residents and their families by phone or in person
    • Extended periods of sitting and talking on the telephone
    • Subject to frequent interruptions
    • Subject to emergency situations
    • Works in a clean, well-lighted, well-ventilated area
    • Strong perfumes/aftershaves are prohibited

     

     

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