Hebrew SeniorLife

  • Member Services Coordinator

    Job Locations US-MA-Dedham
    Job ID
    2018-2361
    Category
    Support Services
  • Overview

    If you have a passion for working with seniors, and enjoy helping people and providing superior customer service, this is a great role for you!  We are currently looking for a Member Services Coordinators. 

     

    The schedule is Monday through Friday, 8:00am to 4:00pm.

     

    The Member Service Coordinator is responsible for greeting and handling all visitors and service requests by the residents. They will be the point person for receiving, logging, solving, and providing confirmation upon completion of tasks. The position requires superior people skills to handle colleagues, residents and other guests of NewBridge. This person must be able to handle stressful situations skillfully. 

    Responsibilities

    • Receive all resident related requests in person, by telephone, and/or email in the following areas: trip and program reservations, requests for: engineering, IT, housekeeping, transportation requests for medical appointments, guest house reservations, and meeting space requests from residents and HSL employees.
    • Keep track of all requests via help desk software (Building Engines).
    • Graciously receives complaints and concerns. Acts to correct issues by making requests of others.
    • Solve resident issues and/or arranges solutions with other departments, and provides follow up confirmation and/or status of requests.
    • Manage all rapid notification calls and emails for residents and staff.
    • Answer all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently
    • Anticipate and meet the needs of the residents
    • Reserve conference rooms through Meeting Planner & Microsoft Outlook and perform other clerical duties as assigned
    • Coordinate trip lists, any change requests in coordination with Community Life and Transportation departments.
    • Assist residents with copy and fax requests.
    • Arrange for services outside of the community, such as restaurant reservations, concert tickets, etc.
    • Handle special projects, including the creation and/or maintenance of spreadsheets, lists, and databases, and conducts research as requested.
    • Greet all visitors pleasantly and assists with directing them to the appropriate building
    • Welcome and assist overnight guests using the President’s Guest House.

     

    Qualifications

    • Compassion for and desire to work with seniors
    • Basic knowledge of computers and other small office equipment
    • Superior customer service skills
    • Excellent organizational and communication skills and exceptional telephone etiquette
    • Excellent problem solving skills; uses good judgment and patience during emergencies and stressful situations
    • Maintains confidentiality and privacy of the residents
    • Professional appearance and demeanor
    • Flexibility to work varied shifts (when needed), including weekends and holidays
    • Previous Hotel/Receptionist experience preferred.
    • High School diploma or equivalent

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