Hebrew SeniorLife

  • Sales Support Associate

    Job Locations US-MA-Dedham
    Job ID
    Marketing/Public Relations
  • Overview

    The Sales Support Associate serves as the primary point of contact for prospects, handling both phone and email inquiries. The Associate makes significant call-outs to prospect lists and wait list members to nurture relationships as well as drive new interest. The Associate tours prospective residents and provides ongoing applicant support for repeat visits, luncheons, family conversations, and product education.


    The Associate provides support at community relations events and assembles marketing packages for handouts and mail-outs. The Associate tracks all sales activity and generates reports in our customer relationship management system, REPS.


    The Associate is a self-starter, possesses good judgment, has strong attention to detail, and has the ability to prioritize and manage multiple tasks. Interpersonal skills, empathy, and an interest in seniors’ lives are an important part of the customer services aspect of this role.


    • Serve as the primary contact for all telephone inquiries—help to qualify prospective IL and AL leads
    • Follow-up with web and email inquiries in a timely manner
    • Triage leads to the appropriate sales person depending on the leads needed level of care at NewBridge and also encourage interested parties to explore our sister community, Orchard Cove as appropriate
    • Serve as the ongoing customer service liaison to prospects—schedule repeat visits, participate in luncheons, host family conversation, and provide product education
    • Track all sales activities accurately and promptly in REPS—develop deep knowledge of REPS and create custom reports as requested
    • Manage new resident application paperwork—collect, scan, organize, and follow up as needed with family members, physician offices, etc.
    • Make a significant number of outbound phone calls including calls to waitlist members to nurture prospect relationships, follow-up calls to exhaust old leads (i.e. individuals who previously expressed interest in NewBridge IL and AL), and cold calls for new prospects
    • Maintain IL and AL sales kit inventory, assemble new materials as needed, and package and arrange distribution for mail-out
    • Support the sales and marketing team in community outreach event implementation, which could include booth set up and interacting with prospects
    • Conduct tours for potential IL and AL applicants and their families
    • Participate in weekend events and tours as needed
    • Provide limited administrative support to NewBridge Director of Sales
    • Assumes other related responsibilities as required


    • Associate's degree in Marketing, Communications, or related field required
    • 2 years experience in sales or customer service
    • Proficiency in MS Office (Word, Excel, PowerPoint)
    • Strong verbal communication skills and good writing skills
    • Experience with REPS software is preferred
    • An associate degree is a minimum requirement


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