The Associate serves as the primary point of contact for prospects, handling both phone and email inquiries. The Associate makes significant call-outs to prospect lists and wait list members to nurture relationships as well as drive new interest. The Associate tours prospective residents and provides ongoing applicant support for repeat visits, luncheons, family conversations, and product education.
The Associate provides support at community relations events and assembles marketing packages for handouts and mail-outs. The Associate tracks all sales activity and generates reports in our customer relationship management system, REPS.
The Associate is a self-starter, possesses good judgment, has strong attention to detail, and has the ability to prioritize and manage multiple tasks. Interpersonal skills, empathy, and an interest in seniors’ lives are an important part of the customer services aspect of this role.