Supportive Services Coordinator, Center for the Prevention of Elder Abuse and Neglect

Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they in ours as well. These life-changing connections give our work meaning and fuel our desire to advance our potential. To be all that we can be. At Hebrew SeniorLife, that’s uniquely possible. Because here we’re supported to always keep growing. And as we do, so does our collective impact.

Our benefits include:

• Excellent medical and dental benefits, available on your first day for positions over 24 hours/week
• A 403b retirement plan open to all employees, including per diems
• Generous paid time off
• On-site health and wellness programming
• Tuition reimbursement and scholarships
• An employee recognition program

The Supportive Services Coordinator is primarily responsible for providing trauma-informed, person-centered coordination of care and services for clients served by Hebrew SeniorLife’s (HSL) Center for the Prevention of Elder Abuse and Neglect (CPEAN).  The Supportive Services Coordinator will also be responsible for building and maintaining relationships with CPEAN’s community partners and referral sources across Greater Boston and Eastern Massachusetts, as well as the sites and departments across the Hebrew SeniorLife organization supporting CPEAN’s efforts.  The role is hands-on, with both micro-level and macro-level work.

Launched in 2018, CPEAN provides safe shelter and services for seniors suffering from abuse, neglect or financial exploitation, and works to prevent elder abuse by increasing awareness and providing education. CPEAN operates the first and only emergency shelter program in Massachusetts exclusively for seniors, and is funded largely by philanthropy.

The Supportive Services Coordinator is a part-time to full-time position, dependent upon candidate preference and experience (must be at least 28 hours per week, spread over at least 4 days).  Hybrid opportunity with primary office location at Bridge Street, and expected routine travel to other HSL sites and non-HSL locations across the Greater Boston area.

• Provide case management and care and service coordination for all CPEAN clients, in collaboration with referring agencies or other community partners as appropriate
• Manage CPEAN’s elder abuse prevention phone line and email address, and timely follow up on any referrals or inquiries
• Perform intake, initial and ongoing assessment, and discharge planning utilizing specific person-centered, trauma-informed tools (adapted from a Hebrew SeniorLife’s supportive service model for use with seniors experiencing trauma)
• Create Supportive Services Plans (SSPs) for all CPEAN clients, and track client progress and outcomes using aforementioned tools; monitor types and frequency of services utilized
• Provide supportive services directly to CPEAN clients as needed and dependent on qualifications and bandwidth; examples include - accompanying clients to appointments, assisting clients with completing benefit applications (paper and electronic), providing trauma-informed counseling, etc.
• Conduct outreach to referral sources (including but not limited to protective service agencies, senior centers, hospitals, long-term care facilities, rehab facilities, domestic violence shelters, homeless shelters, faith communities, etc.) to foster collaborative relationships, capture appropriate referrals, continuously improve referral/screening/ admission procedures, etc.
• Work collaboratively with Housing Placement Specialist to assess and address client housing needs
• Assist Program Director as needed with facilitating multidisciplinary teams and elder justice task force meetings in and around Boston, as well one-on-one meetings between CPEAN and select Adult Protective Services (APS) agencies
• Create and deliver (solo and/or with CPEAN colleagues and/or community partners) educational presentations and trainings on elder abuse prevention and related topics
• Create, review and enhance CPEAN standardized documentation, policies and protocols around intake, care/service coordination, discharge, and post-discharge follow-up
• Participate in CPEAN donor events and funding solicitations as needed
• Represent CPEAN in committee and coalition meetings as appropriate, report on challenges and explore resources
• Perform other related duties as assigned or as responsibilities dictate.

• Minimum 3-5 years of experience, including both direct care and case management

and/or care coordination; experience working with survivors of trauma strongly

preferred; experience working with seniors preferred.

• Must have a Masters degree in social work or a related human service field. Must be

currently licensed to practice in the Commonwealth of Massachusetts.

• Must have knowledge of safety planning, trauma-informed services, and person-centered care/services, or willingness to learn through focused training opportunities.
• Ability to be self-directed and highly motivated, with a willingness to learn.
• Computer literacy; experience with Windows, Word, Power Point, Excel and Zoom.
• Must be able to travel by car to locations throughout Greater Boston and Eastern MA.

• Experience creating and delivering virtual and in-person educational presentations to

wide varieties of audiences a plus.

• Familiarity with the state Adult Protective Services system a plus.
• Experience working in a health care or congregate care setting a plus.
• Must have a demonstrated passion for working with seniors; experience working with seniors from diverse ethnic and socioeconomic backgrounds a plus.
• Experience with data collection and tracking a plus.