Hebrew SeniorLife

  • Hospice Clinical Manager

    Job Locations US-MA-Dedham
    Job ID
    Home Care
  • Overview

    Reports to the Hospice Director, the Clinical Manager will be responsible for organizing and coordination all day-to-day aspects of Hospice patient care. This includes coordination of referrals and patient care related supervisory functions. The Clinical Manager is a key member of the management team with a pivotal role in care delivery and carrying out the standards of clinical excellence, as well as providing leadership, effective communication, coordination and planning to ensure consistently high levels of service.


    Duties and Responsibilities:

    • Facilitates the admission/referral/consult process; obtains verbal orders from physician regarding patient care needs. Manages, organized, implements, and supervises clinical services and activities.
    • Acts as a resource for patient/families. Referal sources, health care providers, vendors and staff.
    • Participates with the management team in the identification and development of Hospice programs and services. Works closely with the Hospice Clinical Director and Medical Director to supervise and implement policies and procedures relative to clinical operations and to set standards for performance.
    • Completes Annual Performace Evaluations for all Clinical Staff (SN, MSW, and HHA) with goals for improvement. Assigns Hospice patients to the appropriate staff and assures that adequate staffig levels are anticipated and maintained.
    • Educates clinical personnel regarding Hospice admission criteria, policies, and procedures, patient care and Hospice philosophy. Provides orientation of all new clinical staff and works closely with the Hospice Clinical Director and the Medical Director to provide ongoing education and training programs to ensure the clinical team delivers exceptional quality of care.
    • The Clinical Manager performs field visits as necessary to meet fluctuating volume needs.
    • The Clinical Manager will provide coverage for the Clinical Director in his/her absence and act as an Administrative back up.
    • The Clinical Manager provides overnight and weekend on-call coverage during periods of staffing crisis.
    • Assures effective coordination between clinical and clerical staff so that paperwork necessary for payroll and billing is submitted accurately and according to established time frames.
    • Participates in the interdisciplinary group (IDG) meeting. Identifies need for staff education and assists in the development of in-service programs for the IDG.
    • Participates in the quality of assessment performance improvement (QUAPI) program and is responsible for the creation of accurate and compliant clinical records completed by all clinical staff.
    • Responsible for complying with state, federal, and third party insurance standards; the organization’s procedures and protocols and other industry-wide standards (as relates to clinical services).



    • Must be a Registered Nurse currently licensed to practice in the state of Massachusetts with at least two years of nursing experience; minimum of one year supervision, education or nursing service administration. Previous clinical management experience in Hospice required.
    • Must have strong skills in the area of Hospice operations, terminal care, kowledge of state and federal Hospice rule and regulations, staff/team development.Effective communication delegation skills are required.
    • Must have reliable transportation and current valid driver’s license to be able to travel from patient home, facility, and office as needed.


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