Hebrew SeniorLife

  • Dementia Care Management Assistant

    Job Locations US-MA-Roslindale
    Job ID
    2018-2153
    Category
    Administrative
  • Overview

    As an integral member Center for Memory Care, the Dementia Care Manager Assistant, working at the direction of a Dementia Care Manager/Geriatric Nurse Practitioner, assists in the overall coordination of care and support services for patients and their family caregivers enrolled in the Dementia Care Management Program, and works collaboratively with a multi-disciplinary team to implement evidence-based services.  Other responsibilities include intake of new patients into Center for Memory Care programs, including processing referrals, scheduling appointments, collecting pre-visit medical information and reports per clinic protocols, serving as a support person to the patient and family to enhance education and guidance from the NP, and serve as a liaison to the NP and other staff regarding questions or concerns from the patient and family.

    The Dementia Care Manager Assistant should demonstrate effective problem solving skills, critical thinking, and strong organizational and interpersonal skills experience with team based care, creativity, flexibility, and the ability to multi-task.  The position requires independence, prioritization skill, as well as a willingness to participate in administrative activities, providing support to all members of the Center for Memory Care team. Strong communication skills with the ability to converse comfortably and professionally clinicians, patients and their caregivers are essential.

     

    Responsibilities

    Studies, identifies and catalogs resources and programs available for patients and their caregivers including, but not limited to:

    • Community-based resources for persons living with dementia and their caregivers.
    • Legal, financial and insurance resources.
    • Health education material.
    • DME contractors and resources for general home safety equipment.
    • Regularly updates Center for Memory Care staff and providers on new resource information.
    •  
    1. Supports ongoing dementia care management in the outpatient setting by providing resource support to providers and other clinical staff
    • Provides timely turnaround of resources to patients, caregivers and Center for Memory Care staff.
    • Appropriately document resources gathered and patient/caregiver interaction.
    • Develop strong relationships with community-based providers in a local geography.
    •  
    1. Patient management
    • Maintains contact with patients and patients' families by phone.
    • Schedules telephone or in person appointments with the Dementia Care Managers (DCMs) as appropriate.
    • Documents under minimum supervision of the DCMs in the electronic medical record.   
    • Identifies families in crisis and follows protocols to ensure their needs are met.
      • Independently assess patients and families needs when following up with them on their care management and be able to identify if it warrants further actions by DCMs.
      • Identify priority of whom to call first when several lists of patients/families are given by each DCMs simultaneously.
    • Interprets patients and families' needs appropriately and promptly to Dementia Care Managers.
    • After communications with patients/families, incumbent must be able to articulate patients’/families’ needs in organized, clear manner to DCMs; give accurate summary of the encounter and be able to formulate a risk assessment for the DCMs.
    • Coordinates DCMs team meetings and case discussions as needed.
    • Manages incoming referrals:
      • Determines eligibility and assesses urgency of incoming referrals
      • Inputs referrals into electronic care management system

     

    • 4. Scheduling and Intake
    • Register and schedule the initial and follow-up appointments for all patients in a timely manner via phone, e-mail or in person.
    • Problem solve any scheduling conflicts to be in line with scheduling process, patient satisfaction, and employee engagement.  
    • Greet patients upon arrival to Center for Memory Care Clinic.
    • Serve as communication and information resource for patients on the phone and in person in the clinic.
    • Maintain excellent “customer” service with patients, families, clinicians and all co-workers.
    • Protect patient confidentiality by promoting professional staff communication according to HIPPA standards.
    • Use appropriate practice management systems to schedule all appointments, arrive patients, capture and update demographics.
    • Verify insurance and collect co-pays and/or patient balances at time of visit.
    • Answer phones for Center for Memory Care clinics.
    • Use electronic medical records system to maintain patient charts. Scan consultant notes, results, follow up information into chart.
    • Establish and maintain relationships with other departments and individuals who are important to the overall success of the Center for Memory Care clinics (Medical Records, Pharmacy, Assisted Living, Administration)
    • Adhere to established policies, procedures and objectives.
    • Complete special projects as assigned.
    • Exemplify professionalism and exhibit values that contribute to the achievement of the mission of Hebrew SeniorLife.
    • Order various clinical or non-clinical supplies for the practice
    • Process billing encounter forms and troubleshoot any billing denials as appropriate

     

     

     

     

     

     

     

     

     

     

     

    Qualifications

    1. Bachelor’s Degree desired, with demonstrated experience and skills necessary to support members of the medical team.
    2. Previous experience working in a health care setting preferred; Previous geriatric experience preferred.

     

    1. Minimum of two – three years’ work experience.

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