Hebrew SeniorLife

  • Concierge-Manager on Duty

    Job Locations US-MA-Canton
    Job ID
    2018-2106
    Category
    Administrative
  • Overview

    Concierge / Manager on Duty

     

    Wednesday and Thursday 6pm-11pm (10 hours/week)

    Opportunity to pick up additional shifts as needed!

     

    To serve as the initial response to all safety and security related issues, ensuring the health and well being of the residents of the community. To assist all departments as needed during the overnight hours. To facilitate communication as needed among residents, staff, visitors and other guests in an accurate, friendly, and professional manner.

    Responsibilities

    • Uses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged thefts.
    • Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL.
    • Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders.
    • Uses two way radio to communicate with various nursing, maintenance and administration staff
    • Perform nightly flipper check
    • Set up and remove furniture and decorations to prepare facilities for events such as programs ,banquets and meetings
    • Helps usher residents in the ballroom during nightly programs
    • Assist residents with minor maintenance and computer issues
    • Covers the front desk for concierge breaks
    • Delivers packages to resident apartments as needed

    Qualifications

    • Good communication skills
    • Previous security or concierge experience preferred. First Aid or medical training a plus
    • Superior customer service skills.
    • Professional appearance and demeanor.
    • Flexibility to work varied shifts (when needed), including weekends and holidays
    • Must be able to respond quickly to alarms.
    • High School diploma or equivalent.

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