Transportation Driver

Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they in ours as well. These life-changing connections give our work meaning and fuel our desire to advance our potential. To be all that we can be. At Hebrew SeniorLife, that’s uniquely possible. Because here we’re supported to always keep growing. And as we do, so does our collective impact.

Our benefits include:

• Excellent medical and dental benefits, available on your first day for positions over 24 hours/week
• A 403b retirement plan open to all employees, including per diems
• Generous paid time off
• On-site health and wellness programming
• Tuition reimbursement and scholarships
• An employee recognition program

The Transportation Driver plays a vital role in providing safe, reliable, and courteous transportation services to our community of older adults, which includes those in independent living, assisted living, and our healthcare center. The driver supports a robust, 7-day-a-week, 19-hour-a-day employee shuttle service, and provides on-demand transportation for local employees across our 160+ acre campus. Additionally, drivers transport residents to medical appointments, assist with field trips for assisted and independent living, facilitate transportation for memorial services, shopping, and other miscellaneous trips as requested.

Key responsibilities include ensuring personal and passenger safety, strictly adhering to traffic laws both on and off campus, maintaining punctuality, and preparing vehicles in advance, particularly during extreme weather conditions. Drivers are expected to create positive and meaningful interactions with all passengers while maintaining a high standard of service that reflects the values of Hebrew SeniorLife.

• Demonstrate hospitality and kindness; actively greet and assist passengers on and off the bus.
• Assist residents with mobility aids, such as wheelchairs and walkers, in boarding and exiting transportation vehicles.
• Follow written requisitions or verbal instructions to complete tasks.
• Prioritize work requests based on urgency.
• Follow standard safety regulations at all times.
• Ensure all passengers, including employees and private caregivers, are properly dropped off and screened at main entrances.
• Assist with other duties as assigned by the Transportation Coordinator or Security Administration.
• Report any unsafe or broken equipment immediately to the supervisor.
• Prioritize customer service to ensure residents and families receive high-quality care in a safe, compassionate environment.
• Maintain the confidentiality and security of all facility and patient-related information in accordance with HIPAA.
• Be available for emergency call-ins as required.
• Arrive 30 minutes before a scheduled trip to prepare the vehicle, especially in extreme weather conditions (e.g., snowstorms).
• Record starting and ending mileage and times on a daily sheet.
• Ensure all required vehicle inspections are performed annually.
• Cover all scheduled trips; if unable to do so, notify the Transportation Coordinator or Security Administration.
• Report any vehicle issues or needed repairs to Transportation Coordinator or Security Administration.
• Use the phone only when necessary and vehicle is not in active service; no personal calls are allowed.
• Complete special projects as assigned.
• Schedule all vehicle maintenance and inspections.
• Ensure vehicle cleanliness, particularly when residents may have specific health needs.
• Manage all transportation scheduling.

• High School Diploma or equivalent.
• Valid Massachusetts Driver’s License with the ability to operate community vehicles.
• Proficient in reading, writing, and understanding English.
• Minimum of three years of related work experience.
• At least two years of supervisory experience.
• Demonstrated ability to remain calm and think clearly during emergency situations.
• Strong interpersonal skills and professional demeanor.
• Excellent oral and written communication skills; ability to adapt to changing priorities and make independent decisions.
• Superb organizational skills and attention to detail.
• Computer literacy, including experience with databases, Windows, Word, and Excel.