Hebrew SeniorLife

Area Coordinator

US-MA-Brookline
Job ID
2017-2013
Category
Administrative

Overview

The Area Coordinator is responsible for scheduling, supervising, and coordinating the care delivered to clients by the paraprofessional staff in the Personal Assistance Department.

Responsibilities

  • Communicate with all staff in a manner that conveys respect, caring and sensitivity.

 

 

  • Schedules and coordinates paraprofessional employee time utilizing the client information system; ensures client coverage; respect client choice; recognize changes in client status or condition;

 

  • Relay any all client issues and changes to appropriate person i.e. Director Personal Assistance, nurse, ASAP, and other payers in accordance with specified procedures.

 

  • Communicate with field staff the importance of timely, accurate communication of ALL changes pertaining to client status, schedules, etc;

 

  • Communicates schedules and any changes in schedules to appropriate parties, including ASAP case managers, clients, family members, Home Health department and other referral sources;

 

  • Daily maintains accurate and up to date schedules in the client information system;

 

  • Checks daily the state authorization system (currently Mediware) for changes in consumer status i.e. suspensions, resumptions, increases and decreases in authorized units of service.

 

  • Initiates and maintains documentation for all changes to the schedule, including to whom the change was communicated;

 

  • Processes payroll weekly; verifies incoming time sheets for accuracy; makes changes to the schedule accordingly; monitors mileage and travel time;

 

  • Reviews monthly ASAP and other billing to assure all services that have been delivered are in accordance with the authorization provided by payer

 

  • Ensures that workers are where they are scheduled to be by conducting random phone call checks;

 

  • Initiates and maintains documentation of any employee issues, i.e. arriving late, leaving early, no shows, etc.; brings issues to the attention of the Director of Personal Assistance;

 

  • Schedules PCA and HHA orientations with Field Supervisor, RN and Home Health Department

 

  • Works with compliance clerk to ensure that in-service and medical requirements of staff are met and personnel files are updated;

  •    Promotes excellent customer service designed to grow the business
  •     Participate in and support quality improvement programs

  Perform other duties as required or directed.

Qualifications

 

  • High School Diploma;
  • Two (2) years experience in Homecare or similar environment;
  • Computer literacy with ability to manage scheduling functions of client information system;
  • Basic knowledge of Microsoft Office Suite, including Outlook.
  • Bilingual Russian-English helpful.

 

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