Hebrew SeniorLife

RN, Director of Personal Assistance Services

Job ID


The Director of Personal Assistance is an RN who is responsible for the overall management of the Personal Assistance department and is also responsible for all stakeholder relationships, including employees, clients, and contract relations. The Director is also responsible for the operational and financial performance of the Personal Assistance Program. The director supervisors the area coordinators, Compliance Clerk/Administrative Assistant, any field RNs, and works closely with the VNA and hospice program managers to ensure that quality Personal Assistance are delivered across all the Home and Community Based Programs


  • Create, monitor and manage maximal operational efficiency of scheduling process, data entry and data integrity, payroll, billing, statistics, reporting; responsible for implementation and ongoing management of telephony solution.
  • Assist with planning and development of operating budget, operate program according to budgetary guidelines.
  • Continuously evaluate and improve processes, systems, and work flows; oversee Personal Assistance participation in agency wide quality improvement efforts.
  • Supervise area coordinators, Compliance Clerk/ Administrative Assistant, and field supervisors RN’s.
  • Analyze overtime and travel time on an ongoing basis and monitor rates of pay, rates of reimbursement, visit cost.
  • Look for opportunities to collaborate with other home based and community programs and other programs throughout the Hebrew SeniorLife network.

Contract Relations

  • Establish and maintain relationships with ASAP’s; keep updated on latest state/EOEA regulations; maintain membership and involvement with Home Care Aide Council.
  • Ensure compliance with external regulations, contracts, agency policies and procedures.
  • Perform field visits to ensure that clients are receiving the appropriate level of care; make field visits to promote customer service and maintain a presence in service delivery sites. Identify opportunities and participate in program development with service sites and ASAP’s.

Client Relations


  • Responds to all client complaints/concerns; reports client changes/Issues to ASAP case manager. Performs individual client visits as necessary to investigate complaints.
  •  Liaison to DPH for reportable cases.


 Employee Relations


  • Ensure that trainings, orientations, in-services, are relevant to the work and congruent with latest agency policies.
  • Ensures that accurate employee records are maintained and audit-ready.
  • Ensures that appropriate documentation is maintained to defend unemployment claims.


  • 5+years management /supervisory experience in health care setting; home health care/human service preferred.


  • Demonstrated ability to manage operations and personnel; proven team building, communication and organizational skills.


  • Computer skills including MS office suite and database management


  • Undergraduate degree RN BSN experience preferred.


  • Active Massachusetts RN license


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed