Hebrew SeniorLife

  • Dining Room Manager

    Job Locations US-MA-Revere
    Job ID
    2017-1976
    Category
    Culinary
  • Overview

    Full Time Dining Room Manager

    Monday through Friday - no weekends, no late nights!

     

    About Jack Satter House:

    Jack Satter House is a part of Hebrew SeniorLife.  For more than a century, Hebrew SeniorLife, a Harvard Medical School affiliate, has helped seniors experience and enjoy their best possible life.

     

    The Jack Satter House in Revere combines independent, non-denominational apartment living with onsite services that promote an active, healthy life. Our community is designed to give senior residents multiple opportunities to engage with each other, support each other and work together for the good of the community.

     

    The Dining Room Manager works closely with and under the direction of the Director of Dining Services to provide an outstanding resident dining experience. He/She will direct and supervise the overall operation of the serving and dining rooms, instruct and supervise all dining room personnel, and ensure a clean, safe, and friendly work environment. 

    Responsibilities

    • Supervision of all Dining Room wait staff and the overall cleanliness of the dining facilities and equipment.
    • Work closely with the Head Chef/director. Confer daily to review menus, possible changes, and special needs for the day and/or additional guests.
    • Orient and train dining room staff and provide brief orientation for all wait staff to dining room procedures. 
    • Support and grow an environment of “respect” and “community”
    • Assure that the Dining Room Wait Staff are clean and neat in appearance at all times.  Stress sanitation & cleanliness by following Health Dept rules & policies.
    • Assign wait staff to work areas. Create weekly rotation schedules.
    • Post a copy of the menu in the serving room for each week.
    • Daily and weekly duties should be assigned and posted.
    • Serve as a mentor for the wait staff.  Be available to listen to their problems and concerns.  Utilize the Head Chef/ Director, and other experienced staff as resources.
    • Inspect the Dining Room before and after meals for cleanliness and preparedness.
    • Develop and maintain a floating par stock of everyday service items for the service staff.
    • Provide or know where the supplies for the next day’s service can be located. 
    • Inform the Head Chef/director, of inventory shortages in a timely manner.  This is very IMPORTANT.  If the last case of an item is opened, let the Head Chef know.
    • Stress SANITATION, SAFETY, PRESENTATION & HOSPITALITY AT ALL TIMES.
    • Help organize your department’s participation in the major events of the senior living complex.
    • Be open to accepting other duties that may be assigned by the Head Chef/Director.
    • Set the example for your staff by maintaining an upbeat, positive, and helpful attitude.
    • Keep the Head Chef/Director informed about the operation/issues concerning the Dining Room.
    • Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
    • Make sure that customers are served properly and in a timely manner.
    • Provide solution and or follow up to unpleasant incidents that affect our customers and staff.
    • Maintain a daily work journal.
    • Refer to other managing staff for assistance/help.

    Qualifications

    • A dining room supervisor must have calm and cordial character
    • Excellent communication skills and good manners
    • Should be firm with the kitchen crew but polite with customers
    • Great problem solving skills, and ability to think on your feet
    • Must be able to handle any unpleasant incidents in the dining room and keep the customer happy

    Education & Qualifications

    • 2 – 3 year experience in food service and hospitality management is prerequisite.
    • Many at time people begin from the entry level point and rise up the ranks. Therefore experience is also required.
    • A high school diploma is required
    • Strong computer skills

     

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