Phlebotomist

Under the direction of the supervisor, perform daily phlebotomy activities of the laboratory accurately and on time.  Maintain a safe and professional environment.  Performs with confidence, clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation.  Demonstrates organizational commitment and promotes a positive image to patients, health care providers, and the public in general.

Core Competencies:

• Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
• Must have reliable transportation, valid driver’s license, clean driving record, if applicable.
• Excellent phlebotomy skills to include geriatric.
• Demonstrates good organization, communication, and interpersonal skills, is able to manage concerns of patients in a professional manner.
• Capable of handling multiple priorities in a high volume setting
• Ability to perform data-entry.

Position Responsibilities:                      

1. Fundamental expectations

• Greet patient appropriately. Treat all patient in a courteous manner.
• Ensures all field specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Responsible for completing requisitions accurately.
• Research test information utilizing lab computer system or Directory of Service.
• Label, centrifuge, split, and freeze specimens as required by test order.
• Package specimens for transport.

2. Maintains required records and paperwork.
   • Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, etc).
   • Maintains all appropriate Phlebotomy logs.
   • Assist with compilation of monthly statistics and data. Submits data on time monthly.
   • Perform basic clerical duties, i.e. filing, faxing, and preparing mail. May be required to perform electronic data entry.

3. Demonstrates organizational commitment.
   • Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
   • Reports on time to work, following attendance guidelines.
   • Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement
   • Communicates appropriately with patients, coworkers and the health care providers.
   • Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution. Remains polite and courteous at all time.
4. Miscellaneous duties and responsibilities.
   • Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
   • Help with inventories and other tasks as assigned.
   • Stock supplies as needed.
   • Performs other department-related clerical duties when assigned.
   • Participates on teams and special projects when asked.

Qualifications

• High school diploma or equivalent.
• Medical terminology helpful.
• Phlebotomy certification preferred.
• 1 year Phlebotomy experience- geriatric capillary and venipuncture.
• Keyboard/data entry application, if applicable.
• Customer service in a service environment