Hebrew SeniorLife

Member Services Coordinator - Per Diem

US-MA-Dedham
Job ID
2017-1863
Category
Support Services

Overview

The Member Service Coordinator is responsible for greeting and handling all visitors and service requests by the residents.  She/He will be the point person for receiving, logging, solving, and providing confirmation upon completion.  The position requires superior people skills to handle colleagues, residents and other guests of NewBridge. This position will support NewBridge’s mission of supporting elders to remain independent and active. This person must be able to handle stressful situations skillfully.  The position requires superior computer skills.

Responsibilities

  • Receives all resident related requests in person, by telephone, and/or email in the following areas: trip and program reservations, requests for: engineering, IT, housekeeping, transportation requests for medical appointments, guest house reservations, and meeting space requests from residents and HSL employees.
  • Keeps track of all requests via help desk software (building engines).
  • Graciously receives complaints and concerns. Acts to correct issues by making requests of others.
  • Solves resident issues and/or arranges solutions with other departments, and provides follow up confirmation and/or status of requests.
  • Manages all rapid notification calls and emails for residents and staff.
  • Back up support for all non reservation guest house tasks.
  • Coordinates trip lists, any change requests in coordination with Community Life and Transportation departments.
  • Welcomes and assists overnight guests using the President’s Guest House.
  • Assists residents with copy and fax requests.
  • Arranges for services outside of the community, such as restaurant reservations, concert tickets, etc.
  • Maintains a professional approach to all issues at all times.
  • Maintains a clean and sanitary work area.
  • Handles all equipment and tools properly.
  • Follows the rules as set by the NBOC Employee Handbook.
  • Other duties and responsibilities as assigned.

Qualifications

  • High School Diploma.
  • Previous Hotel/Receptionist experience preferred.
  • Advanced computer skills with Windows, Word, Power Point, and Excel.
  • Ability to manage and prioritize multiple tasks simultaneously
  • A pleasant approach to working with others
  • Proper appearance and hygiene as set by the employee handbook
  • Experience in working with a diverse population
  • Knowledge handling and resolving requests and concerns
  • Compassion for and desire to work with the elderly
  • Must be creative, energetic, patient, sensitive and professional

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